Incidents reported on status page for Knowby https://status.knowby.co/ https://d1lppblt9t2x15.cloudfront.net/logos/307444ca3015a9a8026004d24d0c5c35.png https://status.knowby.co/ en https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 10:00:00 -0000 https://status.knowby.co/incident/611771#dbe4207adc87cbea0d7f949c982f897f4abfa58bfe7aacdb4ffcb366762632e7 Maintenance completed https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 10:00:00 -0000 https://status.knowby.co/incident/611771#dbe4207adc87cbea0d7f949c982f897f4abfa58bfe7aacdb4ffcb366762632e7 Maintenance completed https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 10:00:00 -0000 https://status.knowby.co/incident/611771#dbe4207adc87cbea0d7f949c982f897f4abfa58bfe7aacdb4ffcb366762632e7 Maintenance completed https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 07:00:00 -0000 https://status.knowby.co/incident/611771#a0cf17f30095a05fc147dbd84191b1f335145cb84dae17fbb71a1f04bf299ec0 Knowby Pro will undergo scheduled maintenance on Sunday, 6th July from 5:00pm to 8:00pm AEST. This maintenance is necessary to enhance platform resilience and scalability. During this time, users may not be able to log in or access Knowby Pro. We’re working to complete the maintenance as quickly and smoothly as possible and appreciate your patience. https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 07:00:00 -0000 https://status.knowby.co/incident/611771#a0cf17f30095a05fc147dbd84191b1f335145cb84dae17fbb71a1f04bf299ec0 Knowby Pro will undergo scheduled maintenance on Sunday, 6th July from 5:00pm to 8:00pm AEST. This maintenance is necessary to enhance platform resilience and scalability. During this time, users may not be able to log in or access Knowby Pro. We’re working to complete the maintenance as quickly and smoothly as possible and appreciate your patience. https://status.knowby.co/incident/611771 Sun, 06 Jul 2025 07:00:00 -0000 https://status.knowby.co/incident/611771#a0cf17f30095a05fc147dbd84191b1f335145cb84dae17fbb71a1f04bf299ec0 Knowby Pro will undergo scheduled maintenance on Sunday, 6th July from 5:00pm to 8:00pm AEST. This maintenance is necessary to enhance platform resilience and scalability. During this time, users may not be able to log in or access Knowby Pro. We’re working to complete the maintenance as quickly and smoothly as possible and appreciate your patience. https://status.knowby.co/incident/602406 Fri, 13 Jun 2025 00:49:00 -0000 https://status.knowby.co/incident/602406#d5013ab99b2f830013c984eca13427ed7d7fbefcf0f58975506ade60df191956 Between approximately 18:49 UTC and 00:49 UTC (June 12, 2025), Knowby experienced service disruptions affecting user login, access to content, and organisation provisioning. This was caused by a major outage in Google Cloud’s Identity and Access Management (IAM) system, which prevented token issuance and broke authentication workflows across multiple services globally, including Spotify, Discord, Cloudflare, and Knowby. Our infrastructure relies on Google Cloud for secure identity handling, so the failure propagated to our users. Service was fully restored once Google resolved the IAM issue. Official Google incident summary: 🔗 https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.knowby.co/incident/602406 Fri, 13 Jun 2025 00:49:00 -0000 https://status.knowby.co/incident/602406#d5013ab99b2f830013c984eca13427ed7d7fbefcf0f58975506ade60df191956 Between approximately 18:49 UTC and 00:49 UTC (June 12, 2025), Knowby experienced service disruptions affecting user login, access to content, and organisation provisioning. This was caused by a major outage in Google Cloud’s Identity and Access Management (IAM) system, which prevented token issuance and broke authentication workflows across multiple services globally, including Spotify, Discord, Cloudflare, and Knowby. Our infrastructure relies on Google Cloud for secure identity handling, so the failure propagated to our users. Service was fully restored once Google resolved the IAM issue. Official Google incident summary: 🔗 https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.knowby.co/incident/602406 Fri, 13 Jun 2025 00:49:00 -0000 https://status.knowby.co/incident/602406#d5013ab99b2f830013c984eca13427ed7d7fbefcf0f58975506ade60df191956 Between approximately 18:49 UTC and 00:49 UTC (June 12, 2025), Knowby experienced service disruptions affecting user login, access to content, and organisation provisioning. This was caused by a major outage in Google Cloud’s Identity and Access Management (IAM) system, which prevented token issuance and broke authentication workflows across multiple services globally, including Spotify, Discord, Cloudflare, and Knowby. Our infrastructure relies on Google Cloud for secure identity handling, so the failure propagated to our users. Service was fully restored once Google resolved the IAM issue. Official Google incident summary: 🔗 https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.knowby.co/incident/602406 Fri, 13 Jun 2025 00:49:00 -0000 https://status.knowby.co/incident/602406#d5013ab99b2f830013c984eca13427ed7d7fbefcf0f58975506ade60df191956 Between approximately 18:49 UTC and 00:49 UTC (June 12, 2025), Knowby experienced service disruptions affecting user login, access to content, and organisation provisioning. This was caused by a major outage in Google Cloud’s Identity and Access Management (IAM) system, which prevented token issuance and broke authentication workflows across multiple services globally, including Spotify, Discord, Cloudflare, and Knowby. Our infrastructure relies on Google Cloud for secure identity handling, so the failure propagated to our users. Service was fully restored once Google resolved the IAM issue. Official Google incident summary: 🔗 https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 10:00:53 -0000 https://status.knowby.co/incident/512901#4cd2474e1676072a5d967a9b32437c1eeec905cd0e22cc5fbe312e69b62c0554 Maintenance completed https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 10:00:53 -0000 https://status.knowby.co/incident/512901#4cd2474e1676072a5d967a9b32437c1eeec905cd0e22cc5fbe312e69b62c0554 Maintenance completed https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 10:00:53 -0000 https://status.knowby.co/incident/512901#4cd2474e1676072a5d967a9b32437c1eeec905cd0e22cc5fbe312e69b62c0554 Maintenance completed https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 10:00:53 -0000 https://status.knowby.co/incident/512901#4cd2474e1676072a5d967a9b32437c1eeec905cd0e22cc5fbe312e69b62c0554 Maintenance completed https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 02:00:53 -0000 https://status.knowby.co/incident/512901#858f620d2f7d8b61a6c4232aa3108be6ef7f1ff41934dbb2d500cca1d6f27106 We’re thrilled to bring you the biggest Knowby Pro update yet! To roll out these powerful new features, Knowby will undergo scheduled maintenance on Sunday, 16th February at 1:00 PM AEDT. During this time, the platform will be temporarily unavailable. What’s New? This release includes significant upgrades designed to enhance your experience: Multi-Modal Generative AI – Create knowbys faster with AI-powered automation. Flexible Layouts – Choose Portrait, Square, or Full Screen for optimal viewing. Verified Translations – Ensure accuracy with manual translation verification. Studio Tools – Enhanced editing options knowbys (desktop and tablet only, mobile coming soon). Dark Mode – A sleek new look that’s easy on the eyes. Autosave – Your work is automatically saved as you go, so nothing gets lost. https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 02:00:53 -0000 https://status.knowby.co/incident/512901#858f620d2f7d8b61a6c4232aa3108be6ef7f1ff41934dbb2d500cca1d6f27106 We’re thrilled to bring you the biggest Knowby Pro update yet! To roll out these powerful new features, Knowby will undergo scheduled maintenance on Sunday, 16th February at 1:00 PM AEDT. During this time, the platform will be temporarily unavailable. What’s New? This release includes significant upgrades designed to enhance your experience: Multi-Modal Generative AI – Create knowbys faster with AI-powered automation. Flexible Layouts – Choose Portrait, Square, or Full Screen for optimal viewing. Verified Translations – Ensure accuracy with manual translation verification. Studio Tools – Enhanced editing options knowbys (desktop and tablet only, mobile coming soon). Dark Mode – A sleek new look that’s easy on the eyes. Autosave – Your work is automatically saved as you go, so nothing gets lost. https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 02:00:53 -0000 https://status.knowby.co/incident/512901#858f620d2f7d8b61a6c4232aa3108be6ef7f1ff41934dbb2d500cca1d6f27106 We’re thrilled to bring you the biggest Knowby Pro update yet! To roll out these powerful new features, Knowby will undergo scheduled maintenance on Sunday, 16th February at 1:00 PM AEDT. During this time, the platform will be temporarily unavailable. What’s New? This release includes significant upgrades designed to enhance your experience: Multi-Modal Generative AI – Create knowbys faster with AI-powered automation. Flexible Layouts – Choose Portrait, Square, or Full Screen for optimal viewing. Verified Translations – Ensure accuracy with manual translation verification. Studio Tools – Enhanced editing options knowbys (desktop and tablet only, mobile coming soon). Dark Mode – A sleek new look that’s easy on the eyes. Autosave – Your work is automatically saved as you go, so nothing gets lost. https://status.knowby.co/incident/512901 Sun, 16 Feb 2025 02:00:53 -0000 https://status.knowby.co/incident/512901#858f620d2f7d8b61a6c4232aa3108be6ef7f1ff41934dbb2d500cca1d6f27106 We’re thrilled to bring you the biggest Knowby Pro update yet! To roll out these powerful new features, Knowby will undergo scheduled maintenance on Sunday, 16th February at 1:00 PM AEDT. During this time, the platform will be temporarily unavailable. What’s New? This release includes significant upgrades designed to enhance your experience: Multi-Modal Generative AI – Create knowbys faster with AI-powered automation. Flexible Layouts – Choose Portrait, Square, or Full Screen for optimal viewing. Verified Translations – Ensure accuracy with manual translation verification. Studio Tools – Enhanced editing options knowbys (desktop and tablet only, mobile coming soon). Dark Mode – A sleek new look that’s easy on the eyes. Autosave – Your work is automatically saved as you go, so nothing gets lost. https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 11:00:00 -0000 https://status.knowby.co/incident/416941#4b04a95925ec53df00f83c1a3b98b8e18f986d201e2b2c25566d94eee4c6b2f7 Maintenance completed https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 11:00:00 -0000 https://status.knowby.co/incident/416941#4b04a95925ec53df00f83c1a3b98b8e18f986d201e2b2c25566d94eee4c6b2f7 Maintenance completed https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 11:00:00 -0000 https://status.knowby.co/incident/416941#4b04a95925ec53df00f83c1a3b98b8e18f986d201e2b2c25566d94eee4c6b2f7 Maintenance completed https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 08:30:00 -0000 https://status.knowby.co/incident/416941#295fe9f53e62ee1fe394f1078e45990d1fed1a78de716ab869027238cbd7f58b Knowby Teams: A new feature that enables users to create and manage teams. Knowbys can now be restricted to specific teams, ensuring that the right information is shared with the appropriate group. Approval Workflow: The approval process has been improved, streamlining the review and approval of knowbys for faster and more efficient deployment. Improved Video Transcoding Engine: Upgraded video transcoding for faster processing and improved video playback quality within knowbys. General Performance Improvements: Enhanced system performance for a smoother user experience. https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 08:30:00 -0000 https://status.knowby.co/incident/416941#295fe9f53e62ee1fe394f1078e45990d1fed1a78de716ab869027238cbd7f58b Knowby Teams: A new feature that enables users to create and manage teams. Knowbys can now be restricted to specific teams, ensuring that the right information is shared with the appropriate group. Approval Workflow: The approval process has been improved, streamlining the review and approval of knowbys for faster and more efficient deployment. Improved Video Transcoding Engine: Upgraded video transcoding for faster processing and improved video playback quality within knowbys. General Performance Improvements: Enhanced system performance for a smoother user experience. https://status.knowby.co/incident/416941 Wed, 21 Aug 2024 08:30:00 -0000 https://status.knowby.co/incident/416941#295fe9f53e62ee1fe394f1078e45990d1fed1a78de716ab869027238cbd7f58b Knowby Teams: A new feature that enables users to create and manage teams. Knowbys can now be restricted to specific teams, ensuring that the right information is shared with the appropriate group. Approval Workflow: The approval process has been improved, streamlining the review and approval of knowbys for faster and more efficient deployment. Improved Video Transcoding Engine: Upgraded video transcoding for faster processing and improved video playback quality within knowbys. General Performance Improvements: Enhanced system performance for a smoother user experience. https://status.knowby.co/incident/389821 Wed, 26 Jun 2024 14:56:00 -0000 https://status.knowby.co/incident/389821#d083adffdbc1c8c5e3d742fc0315003c1671ed4ccb99cbeb3735eebd178cce3f RESOLVED Description: We are currently experiencing an incident where users are unable to upload videos or images when creating a knowby. This issue follows an update made by GCP in their compute environment. Status: We are aware of the issue and our team is actively working towards a resolution. Impact: Users attempting to upload media files while creating knowbys are affected. We apologise for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly. https://status.knowby.co/incident/389821 Wed, 26 Jun 2024 14:56:00 -0000 https://status.knowby.co/incident/389821#d083adffdbc1c8c5e3d742fc0315003c1671ed4ccb99cbeb3735eebd178cce3f RESOLVED Description: We are currently experiencing an incident where users are unable to upload videos or images when creating a knowby. This issue follows an update made by GCP in their compute environment. Status: We are aware of the issue and our team is actively working towards a resolution. Impact: Users attempting to upload media files while creating knowbys are affected. We apologise for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly. https://status.knowby.co/incident/389821 Wed, 26 Jun 2024 14:56:00 -0000 https://status.knowby.co/incident/389821#d083adffdbc1c8c5e3d742fc0315003c1671ed4ccb99cbeb3735eebd178cce3f RESOLVED Description: We are currently experiencing an incident where users are unable to upload videos or images when creating a knowby. This issue follows an update made by GCP in their compute environment. Status: We are aware of the issue and our team is actively working towards a resolution. Impact: Users attempting to upload media files while creating knowbys are affected. We apologise for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly. https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 11:00:00 -0000 https://status.knowby.co/incident/383625#f44b6b37135301c58e1782cfcfc79d279b344da2d722e1211d24dd319b7184c5 Maintenance completed https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 11:00:00 -0000 https://status.knowby.co/incident/383625#f44b6b37135301c58e1782cfcfc79d279b344da2d722e1211d24dd319b7184c5 Maintenance completed https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 11:00:00 -0000 https://status.knowby.co/incident/383625#f44b6b37135301c58e1782cfcfc79d279b344da2d722e1211d24dd319b7184c5 Maintenance completed https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 08:00:00 -0000 https://status.knowby.co/incident/383625#8f08ecd6c145b6ab04680800b5ed623a25abe96cc61e5cd7cfbf511562d3de2a Knowby is currently undergoing a backend and application upgrade to improve the functionality of the platform https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 08:00:00 -0000 https://status.knowby.co/incident/383625#8f08ecd6c145b6ab04680800b5ed623a25abe96cc61e5cd7cfbf511562d3de2a Knowby is currently undergoing a backend and application upgrade to improve the functionality of the platform https://status.knowby.co/incident/383625 Thu, 13 Jun 2024 08:00:00 -0000 https://status.knowby.co/incident/383625#8f08ecd6c145b6ab04680800b5ed623a25abe96cc61e5cd7cfbf511562d3de2a Knowby is currently undergoing a backend and application upgrade to improve the functionality of the platform https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 14:00:00 -0000 https://status.knowby.co/incident/357153#f30642226e5b846650e2b710f206b563bf75379fbd86395f08239540f8025d5d Maintenance completed https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 14:00:00 -0000 https://status.knowby.co/incident/357153#f30642226e5b846650e2b710f206b563bf75379fbd86395f08239540f8025d5d Maintenance completed https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 14:00:00 -0000 https://status.knowby.co/incident/357153#f30642226e5b846650e2b710f206b563bf75379fbd86395f08239540f8025d5d Maintenance completed https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 09:00:00 -0000 https://status.knowby.co/incident/357153#e2d574328d31e09194540a5b0a89522c9a721f73a1c526ce9b7643608b0e8af7 To ensure the highest level of security and an improved login experience for our users, Knowby is scheduled to undergo a system upgrade. During this time, we will be transitioning our authentication services to a new platform, Auth0. **Maintenance Details:** - **Expected Impact:** The Knowby application will remain operational. However, there may be a slight chance that specific media may not load if accessed during the exact moment it is being updated. - **Action Required Post-Upgrade:** Once the upgrade is complete, please download the latest version of the Knowby app from [our download page](https://www.knowby.co/download). You will be required to reset your password to continue using the app securely. We appreciate your understanding and apologise for any inconvenience this may cause. This upgrade is part of our commitment to providing you with the most secure and efficient service possible. https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 09:00:00 -0000 https://status.knowby.co/incident/357153#e2d574328d31e09194540a5b0a89522c9a721f73a1c526ce9b7643608b0e8af7 To ensure the highest level of security and an improved login experience for our users, Knowby is scheduled to undergo a system upgrade. During this time, we will be transitioning our authentication services to a new platform, Auth0. **Maintenance Details:** - **Expected Impact:** The Knowby application will remain operational. However, there may be a slight chance that specific media may not load if accessed during the exact moment it is being updated. - **Action Required Post-Upgrade:** Once the upgrade is complete, please download the latest version of the Knowby app from [our download page](https://www.knowby.co/download). You will be required to reset your password to continue using the app securely. We appreciate your understanding and apologise for any inconvenience this may cause. This upgrade is part of our commitment to providing you with the most secure and efficient service possible. https://status.knowby.co/incident/357153 Thu, 18 Apr 2024 09:00:00 -0000 https://status.knowby.co/incident/357153#e2d574328d31e09194540a5b0a89522c9a721f73a1c526ce9b7643608b0e8af7 To ensure the highest level of security and an improved login experience for our users, Knowby is scheduled to undergo a system upgrade. During this time, we will be transitioning our authentication services to a new platform, Auth0. **Maintenance Details:** - **Expected Impact:** The Knowby application will remain operational. However, there may be a slight chance that specific media may not load if accessed during the exact moment it is being updated. - **Action Required Post-Upgrade:** Once the upgrade is complete, please download the latest version of the Knowby app from [our download page](https://www.knowby.co/download). You will be required to reset your password to continue using the app securely. We appreciate your understanding and apologise for any inconvenience this may cause. This upgrade is part of our commitment to providing you with the most secure and efficient service possible. https://status.knowby.co/incident/337422 Sun, 10 Mar 2024 22:00:00 -0000 https://status.knowby.co/incident/337422#18634807276abe943cc090030c781cd7710e32439f212485ef6b08cec01a3d0f Maintenance completed https://status.knowby.co/incident/337422 Sun, 10 Mar 2024 19:00:00 -0000 https://status.knowby.co/incident/337422#ef260d5c9fe2b9cb92e6ba3b48143a2b8872d2f949f96d4390e7b3f83dcd23e5 Knowby is pursuing SOC2 compliance to bolster data security, enhance customer trust, and meet the highest standards for managing user information securely. We are upgrading our system infrastructure to improve service resilience across Australia and align with SOC2 compliance. This upgrade requires a temporary service downtime. Scheduled Downtime: Sunday 10th March 2024 at 1900 AEDST, expected duration up to 3 hours. Impact: Images and Videos will not appear in Private Knowbys on the Knowby Pro iOS and Android Apps, and the Knowby Pro Web Application during the upgrade window. Benefit: Enhanced availability and security of Knowby services. No action is required from your end. We appreciate your understanding and support. For queries, contact support@knowby.co. https://status.knowby.co/incident/338019 Fri, 08 Mar 2024 09:53:00 -0000 https://status.knowby.co/incident/338019#56390f19e45e974380d91fc84631a7c02d344b6321a5210ce42ec220c82e608a Impact: Users of Knowby Pro experienced an error message "You are offline" when attempting to upload images to a knowby title or steps. This issue affected both web and mobile applications. Cause: The root cause was identified as a DNS resolution failure for transcoder.knowby.pro, resulting in a 404 error when the service attempted to access it. Resolution: The issue was resolved by updating the IP address associated with the A record for knowby.pro in the DNS settings. This change restored normal service operations for image uploads on Knowby Pro. Actions Taken: Identified and confirmed the DNS resolution failure for transcoder.knowby.pro. Updated the A record IP address for knowby.pro to correct the DNS issue. Monitored the service post-update to ensure the issue was fully resolved and that image upload functionality was restored across both web and mobile platforms. We apologise for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. Should you have any further concerns or require assistance, please do not hesitate to contact us at support@knowby.co.