Impact: Users of Knowby Pro experienced an error message "You are offline" when attempting to upload images to a knowby title or steps. This issue affected both web and mobile applications.
Cause: The root cause was identified as a DNS resolution failure for transcoder.knowby.pro, resulting in a 404 error when the service attempted to access it.
Resolution: The issue was resolved by updating the IP address associated with the A record for knowby.pro in the DNS settings. This change rest...