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May 2024
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April 2024
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March 2024
Mar 08, 2024
1 incident

Resolved: Error when uploading images to knowby title or steps - "You are off...

Resolved Mar 08 at 09:53am UTC

Impact: Users of Knowby Pro experienced an error message "You are offline" when attempting to upload images to a knowby title or steps. This issue affected both web and mobile applications.

Cause: The root cause was identified as a DNS resolution failure for transcoder.knowby.pro, resulting in a 404 error when the service attempted to access it.

Resolution: The issue was resolved by updating the IP address associated with the A record for knowby.pro in the DNS settings. This change rest...