Maintenance

March 2024
Mar 10, 2024
1 maintenance

Service Upgrade for Enhanced Resilience and Compliance

Maintenance

Resolved Mar 10 at 07:00pm UTC

Knowby is pursuing SOC2 compliance to bolster data security, enhance customer trust, and meet the highest standards for managing user information securely.

We are upgrading our system infrastructure to improve service resilience across Australia and align with SOC2 compliance. This upgrade requires a temporary service downtime.

Scheduled Downtime: Sunday 10th March 2024 at 1900 AEDST, expected duration up to 3 hours.

Impact: Images and Videos will not appear in Private Knowbys on the...

April 2024
Apr 18, 2024
1 maintenance

Authentication Platform Upgrade

Maintenance

Resolved Apr 18 at 09:00am UTC

To ensure the highest level of security and an improved login experience for our users, Knowby is scheduled to undergo a system upgrade. During this time, we will be transitioning our authentication services to a new platform, Auth0.

Maintenance Details:
- Expected Impact: The Knowby application will remain operational. However, there may be a slight chance that specific media may not load if accessed during the exact moment it is being updated.
- *Action Required Post-Upgrade:...

May 2024
No maintenance